The first refillable filter cartridge companyThe Phox V2 is made from glass and food safe BPA free plastic. Featuring a non-slip base and water tight lid. Finished in matte carbon black.We are here to provide a solution to an ever increasing single-use plastic problem. In the pursuit of clean and tasty water, millions of filter cartridges go to landfill each year. In 2019 we decided to put an end to that by creating the first refillable filter cartridge. Traditional filters don't fit through the letterbox, that leads to missed deliveries and second attempts which increases the carbon emission of the delivery cycle. As we only have to send the filtration granules, they are designed to fit through the letterbox.. Refillable cartridge. Works with all Phox Refill Packs. 2.2L capacity. Includes: Water jug, cartridge&filter refills. Dimensions:Height - 30cm, Diameter - 12cm, Weight - 1.2kgFilter OptionsThe Alkaline Pack with added Magnesium - Enjoy the benefits of magnesium enriched hydration. Our Alkaline pack maintains the calcium content, increases magnesium and pH. Removes Lead, Copper and Chlorine.The Clean Pack for moderately hard water - The Clean Pack is designed for hard water. Enjoy softer water and less limescale build-up on appliances. Removes Lead, Copper and Chlorine.The Softener Pack for extremely hard water - The Softener Pack is designed for 'very' hard water. Enjoy softer water and less limescale build-up on appliances. Removes common UK tap water contaminants.Filter formulaCertified to European Standard EN17093 for Lead, Chlorine, Nickel, Copper, Geosmin and 2-4-6 TPC removal.A full run of the reservoir generally takes 4-6 minutes. Each filter refill lasts 200 litres (44 gallons) or 45 days, whichever comes first.TroubleshootBlocked cartridge/filtering too slowlyDon't worry if your cartridge gets blocked. All you need to do is remove the cartridge from the reservoir, and run the tap onto the bottom of the cartridge. This is due to some of the media getting stuck in the grid.Leaking cartridgeIf you find that there's water leaking down the side of the cartridge, there are few simple steps to follow to rectify this. Make sure the gasket is placed onto the cartridge in the correct place. Twist the cartridge into the reservoir.Filtering too quicklyIf you feel that your water is filtering too quickly, remove the cartridge lid and press more firmly onto the blue grid to make sure the carbon felt is secure in the lid.Leaking out the side of the jugDo you find that sometimes water leaks between the reservoir and the glass jar. Make sure that the black gasket, is placed correctly on top of the glass jar. Twist the reservoir onto the glass jar with the gasket on it.DirectionsThe glass body of the product and plastic parts are dishwasher safe.Do notplace the non-slip base of the jug, the rubber gaskets on top of the glass jar or the cartridge in the dishwasher.We recommend cleaning the jug twice per week with soap and warm water, avoid using abrasive sponges which can dull the plastic.